Refund Policy

1. Subscription Plans and Payments

We offer both free and paid subscription plans [Monthly/ Quarterly/Yearly]. Paid features may include:

• Access to premium matches or filters
• Unlimited chat/match features
• Priority customer support

All payments are processed securely through third-party payment gateways.

2. No Refund Policy (General Rule)

All purchases on THE VIP LOVE are non-refundable, except in the following limited cases (see section 3). Once a user has accessed or used the premium feature(s), no full or partial refund will be provided.

This is in accordance with industry practice and recognized under Indian contract and e-commerce law.

3. Eligible Refund Scenarios

Refunds may be issued only under these specific conditions:

• Technical failure: You were charged, but the service was not activated or accessible.
• Unauthorized transaction: Your account was charged without your knowledge or consent (subject to verification).

To request a refund, contact our support team within 7 days of the transaction at: [support- mentioned the app’s official mail id]. Proof of payment may be required.

4. Refund Timeline

If approved, refunds will be processed within 7–10 business days, depending on your payment method or bank processing time.

5. Compliance

This policy is governed by Indian law, including:

• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Contract Act, 1872

6. Contact Us

For refund requests or queries:

• Email:
• Address

Note: By making a payment, you agree to this Refund Policy. We recommend reviewing the policy before each transaction.